Preorders:

You may cancel your preorder as long as the preorder is still open. Email support@booksfordays.com with your order number along with your request to cancel.

 

Once the preorder is sold out or the ordering time frame has closed, we do not allow cancellations or refunds unless otherwise clearly specified. After that time frame, all sales are final and we will not cancel and/or refund the order. If your email is sent while the preorder is open but we don’t get to it until it has closed, your request will still be honored.

 

Leftover or Scratch and Dent books/sets: All sales are final. We do not accept cancellations or refunds on Leftover or Scratch and dent books/sets.

Merch Items: All sales are final. We do not accept cancellations or refunds on merchandise orders.

 

Shipping Damage:

• We inspect each item before it leaves our hands and ensure that they all ship out in acceptable condition, however, we understand that sometimes shipping damage does occur. If your order arrives to you and has incurred damage due to shipping, please reach out within 14 days of delivery. Reports of damage outside of that time frame are not eligible for a refund/exchange.
• Email support@booksfordays.com with your order number, pictures of the damage, as well as photos of the box it was shipped in, and we will do our best to resolve the issue.

Damaged Books Unrelated to Shipping: 

 

We conduct quality checks before we ship books out, but understand that sometimes damaged books may slip through the cracks, or the damages aren’t visible while sealed. If you have received a damaged book unrelated to shipping and handling, please refer to the below list on what qualifies and what does not qualify for a replacement.

 

Note that all replacements are at our discretion.

 

What qualifies as damaged:

 

Books:

• Tears, rips, or visible scratches on the front cover, dust jacket, or spine larger than 1 cm (approximately 0.4 inches)
• Missing or torn pages
• Unsecured or loose binding
• Extremely blurry edges impacting aesthetics
• Severe dings or dents larger than 1.5 cm (approximately 0.6 inches) affecting readability or display
• Torn dust jacket impairing appearance
• Sticky/oily residue that cannot be removed

Merchandise:

• Holes, tears, or rips rendering the item unusable
• Items broken and unusable upon arrival.

What does not qualify as damaged:

Books:

• Loose, off centered, or ill-fitting dust jackets. Most of this can be remedied at home.
• Minimal creasing/rolling over hardcover on dust jackets
• Light scratches on dust jacket or hardcover not affecting readability or display
• Scratches/miscoloring on top or bottom edges
• Minor dents/dings not affecting readability or display
• Slightly off-center spine text or edge designs
• Small areas of color rub-off or missing ink 
• Removable sticky/oily residue
• Areas of foiling slightly missing
• Small punctures that do not affect the integrity of the pages or spine
• Slipcases are not eligible for replacement
• Page overlays, these are free items we offer with our books. We cannot replace these if they arrive with some shipping damage.

Reporting Damages:

• Time Frame: Customers must report any qualifying damages within 14 days of delivery
• Required Information: Please provide your order number, brief explanation of the damage, and photos of the damage. If possible, also include a photo of the box that your books were shipped in.
• Contact Method: Submit damage reports via our customer service email: support@booksfordays.com
• Assessment: Upon receiving your damage report, our customer service team will assess the issue based on the provided evidence.
• Replacement Availability: If the damaged item is in stock, a replacement will be dispatched at our discretion. In cases where the item is out of stock, alternative solutions, such as a partial refund or store credit, may be offered.
• Return Shipping for Merch: For certain items, we may request the return of the damaged product. In such cases, a prepaid return shipping label will be provided.
• Return Shipping for Books: 
  • US Customers: If we deem that a replacement is warranted, we will send a replacement along with a return shipping label. You will be required to send back the damaged book(s) within 14 days of receiving your replacement. If it is not sent within that 14 day window, we will invoice you for the cost of the book(s). If the invoice is not paid in 14 days from date of billing, we will cancel/refund all existing orders and prohibit you from ordering from us in the future. 
  • International Customers: If we deem that a replacement is warranted, we will send you a replacement. You will be responsible for the cost of shipping a replacement, but you will not be required to return the damaged copy. 

Returned Packages:

• If a package is returned to us due to failure to deliver, unclaimed status, or an incorrect address was provided by the customer, we will reship the package upon confirmation of the correct address. The customer will be responsible for the additional shipping costs incurred if we reship the package. Please ensure that your shipping information is accurate to avoid such issues.
• If a package is returned to us and you don’t want to pay shipping on the replacement, then we will issue a refund for the cost of the books/items, but not for the cost of shipping that has already taken place. 

Package lost in the mail:

• If we have shipped your package and it has reached 30 days of no movement through the postal system, please reach out to us. We can ship out another package for the cost of shipping. 
• If your package is lost/has reached 30 days of no movement and you don’t want to pay for the shipping of a replacement, we will refund you for the cost of the book(s)/item(s), but not for the shipping that has already taken place.
• If your package has had a shipping label created, but it hasn’t been scanned into the system, please reach out to us after 14 days at this status and we will investigate. 

“Tracking says delivered, but I don’t have my package”:

• If your package says “Delivered” but it was stolen from the delivery location, please provide sufficient proof such as security footage or screenshots of the theft and we will ship out a replacement for the cost of shipping. If you do not want to pay for the cost of shipping out a replacement, then we will provide a refund for the book(s)/item(s), but not for the shipping that has already taken place.
• If your package says “Delivered” but you can not locate it, or do not have photo/video proof of a theft, then we will not refund or replace the book(s)/item(s). We have to base these decisions off of the tracking status. If tracking says the package has been delivered, that is what we go off of.
  • If this happens to your package, we recommend reaching out to the delivery service that shipped your package, as well as the post office responsible for your address. They may be able to locate it or assist.
  • Additionally, check with neighbors or mail room/apartment managers.